The author is aghast, dismayed and bemused. And all these emotions are aimed at British Airways. It has been reported in The Times that BA had the impertinent insolence to let an undisclosed number of their flights depart with empty First Class and Business Class seats - that while 600 passengers were still stranded after the hideous experience of total service disruption of BA flights that started last Thursday and ended this Sunday - except for the 600 stranded travellers. The least these poor travellers deserved was to be pampered with an upgrade to Business Class or First Class. BA's high-handed response was that it is BA policy to keep passengers in the class of their ticket. What do you know - class is well and alive in Britain, now is it not? Just, in case some of us have forgotten that little detail, BA makes a quick point of reminding us. One would have thought that after the public relations fiasco of the past few day's BA would have at least had the common sense to do the right thing. Well, let them bleed.
Once upon a time, the author had great respect for BA, even preference. This weekend, that time has passed.
Shame on you, British Airways.
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